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Terms & Conditions

These Terms govern your relationship with the operator of the website national-ca.com (the "Website") when you access or use the online casino services offered under the brand National Casino. By registering an account, accessing or using the services, you acknowledge that you have read, understood and agree to be bound by these Terms. If you do not agree, you must not use the Website. These Terms are effective as of 1 January 2026 and supersede all prior versions applicable to Canadian users.

Definitions

In these Terms, unless the context requires otherwise:

  • "Operator" means TechSolutions Group N.V., a company incorporated under the laws of Curaçao with registration number 144920 and registered address at Dr. H. Fergusonweg 1, Curaçao, acting together with its payment and billing agents, including TechSolutions (CY) Group Limited (HE 377018, Parthenonos 5, Flat 103, 2020 Nicosia, Cyprus), and related license-holder TechOptions Group B.V. where relevant.
  • "Website" means the online gaming platform available at https://national-ca.com, operated under the brand National Casino and targeting Canadian users under the name National Casino.
  • "User" or "Player" means any natural person who accesses the Website, registers an account and/or uses any of the services offered on the Website.
  • "Account" means a personal online gaming account registered by a User on the Website and maintained by the Operator.
  • "Services" means the real-money and demo casino games, live dealer games, promotions, loyalty programs, payment processing and any related functionalities offered on the Website.
  • "Bet" or "Wager" means any amount of real money or bonus funds staked by a Player on the outcome of a casino or live casino game offered on the Website.
  • "Bonus" means any promotional value, including bonus money, free spins, cashback, tournament entries, or other promotional benefits credited to a Player's Account subject to specific terms and wagering requirements.
  • "Real Money Balance" means funds deposited by the Player and any winnings derived from such funds that are not subject to wagering requirements.
  • "Bonus Balance" means funds or free spins credited under a promotion and any winnings derived from such funds which are subject to wagering or other release conditions.
  • "KYC" or "Know Your Customer" means the identity verification processes implemented by the Operator, including collection and verification of documents and information.
  • "Restricted Jurisdiction" means any territory where online gambling is illegal or where the Operator decides, at its sole discretion, not to offer Services.
  • "Chargeback" means a payment reversal initiated by a payment service provider or card issuer at the request of a Player or otherwise.
  • "Responsible Gambling Tools" means limits, self-exclusion features and other harm-minimization mechanisms made available by the Operator in line with responsible gambling standards and Canadian best practices.

Account Registration

Eligibility and Age Requirements

  • Minimum age: You may only register and use an Account if you are at least 18 years of age or the legal age of majority in your province or territory of residence in Canada, whichever is higher. By creating an Account, you expressly confirm that you meet this requirement.
  • Residence: You must be a resident of Canada and access the Website only from within Canada, except in provinces or territories where online gambling with offshore operators is prohibited by law. It is your responsibility to ensure that your participation is lawful under applicable local laws.
  • One account: You may hold only one Account on the Website. Multiple or duplicate accounts may be closed and associated balances may be frozen pending investigation.

Registration Process

  1. Account creation: To register, you must complete the online registration form, providing your full name, date of birth, residential address, email address, telephone number and any other information requested by the Operator.
  2. Email verification: You must verify your email address by following the instructions sent to the email provided. The Operator may restrict access to the Services until verification is completed.
  3. KYC and identity verification: At registration, prior to withdrawals and at any time thereafter, the Operator may request:
    • a valid government-issued photo ID (passport, driver's licence or equivalent);
    • proof of address (utility bill, bank statement, tax notice or similar, issued within the period specified in the KYC request);
    • proof of payment method ownership (copy of bank card, screenshot of e-wallet, bank statement etc.), with sensitive data appropriately masked; and
    • any additional documents reasonably required to comply with anti-money laundering ("AML"), counter-terrorist financing ("CTF") and fraud-prevention obligations applicable in Curaçao, Kahnawake and relevant Canadian legislation.
  4. Account approval: The Operator may refuse to open an Account or may close an existing Account at its sole discretion if information is incomplete, inconsistent, false, or if legal or regulatory concerns arise.

User Obligations

  • Accuracy of data: You must provide true, complete and up-to-date information during registration and keep it updated. The Operator may suspend or close your Account if information is found to be inaccurate or unverifiable.
  • Password security: You must choose a strong, unique password and keep your login credentials confidential. You are solely responsible for all activities conducted under your Account, whether or not authorized by you.
  • Unauthorized access: If you suspect that your Account has been compromised, you must immediately change your password and contact customer support at [email protected].
  • Use for lawful purposes only: You must not use your Account for any illegal or fraudulent purpose, including money laundering, payment fraud, collusion or abuse of bonuses.
  • Prohibition on third-party use: You must not allow any third party to use your Account, and you must not use any third party's Account.

Regional Compliance Note: The Operator applies KYC and AML standards consistent with its Curaçao and Kahnawake licences and with Canadian best practices, including enhanced due diligence where risk indicators are present.

Betting & Gameplay Rules

General Gameplay

  • Game providers and RNG: Casino and live casino games are supplied by licensed third-party providers. Where applicable, game outcomes are determined by a certified random number generator (RNG), ensuring fairness and unpredictability.
  • Game rules: Each game has its own rules, pay tables and special features as described in the game interface. By placing a Bet, you confirm that you have read and understood the applicable game rules.
  • Time of settlement: Bets are settled immediately upon completion of the game round and in accordance with the game rules and the Operator's records.

Placing Bets

  1. Availability of funds: You may place Bets only if your Account has a sufficient Real Money Balance or eligible Bonus Balance. Attempted Bets exceeding your available balance will be rejected.
  2. Minimum and maximum stakes:
    • Each game sets its own minimum and maximum Bet limits, which are displayed in the game interface.
    • The Operator may apply overall daily, weekly or monthly maximum Bet limits per Account for risk management and responsible gambling purposes.
  3. Bet confirmation: A Bet is considered accepted once it has been received by the Operator's servers and appears in your game history. The Operator's server records are final and conclusive.
  4. Currency: Accounts for Canadian Users are maintained primarily in Canadian dollars (CAD). Where another currency is used, exchange rates and any associated fees are determined by the payment provider.

Cancellation and Modification of Bets

  • By the Player: Once a Bet has been placed and accepted by the Operator's systems, it cannot generally be cancelled or modified by the Player.
  • By the Operator: The Operator may, in its sole discretion, void, cancel or adjust Bets and/or winnings if:
    • a technical error, misconfiguration, interruption or malfunction affects the correct functioning or display of a game;
    • Bets were accepted during a period of known technical faults or outages;
    • Bets were clearly placed at incorrect odds, stakes or pay tables due to an obvious error; or
    • there is evidence or reasonable suspicion of fraud, collusion, exploitation of a bug or abuse of game or promotion rules.
  • Refunds on voided Bets: If a Bet is voided by the Operator, the stake will normally be returned to the Real Money Balance or Bonus Balance from which it was originally deducted, unless the Operator reasonably believes fraud or unlawful conduct has occurred.

Conduct in Live Casino and Chats

  • Respectful behaviour: Players must at all times behave respectfully towards dealers, other players, and staff in live casino environments and chats. Abusive, racist, sexist, hateful, harassing, threatening, defamatory or otherwise offensive language or behaviour is strictly prohibited.
  • No promotion or solicitation: You must not advertise or promote any products, services or other websites, or solicit other players for any purpose, in chats or live games.
  • Prohibition of cheating and collusion: Any attempt to manipulate game outcomes, use automated tools or bots, collude with other players, or otherwise gain an unfair advantage is prohibited and may result in termination of your Account and forfeiture of funds.
  • Monitoring and sanctions: The Operator and its providers may monitor chat and game behaviour. The Operator may mute, restrict, suspend or close Accounts, and may report unlawful conduct to relevant authorities.

Regional Compliance Note: The Operator's fairness and conduct standards align with regulatory expectations under Curaçao and Kahnawake licences and with Canadian responsible gambling norms, including cooperation with dispute bodies where applicable.

Bonus Terms

General Bonus Conditions

  • Promotional materials: Specific promotions, including welcome bonuses, reload offers, free spins, tournaments and loyalty rewards, are subject to these general Bonus Terms and any additional terms published on the promotion page.
  • One bonus per person: Unless expressly stated otherwise, each promotion is limited to one per person, household, IP address, device, payment method and shared environment (e.g., dormitories, public networks).
  • Bonus codes and activation: Some promotions require entry of a bonus code or selection of an offer at deposit. Failure to follow the stated activation steps may result in the Bonus not being credited.

Bonus Activation and Wagering Requirements

  1. Activation criteria:
    • Bonuses may require a minimum qualifying deposit as specified in the offer.
    • Only deposits made with eligible payment methods count towards Bonus activation; certain methods may be excluded.
  2. Wagering requirements:
    • Unless otherwise stated, Bonus funds and any winnings derived from them must be wagered a specified number of times (e.g., 40x the bonus amount or the bonus plus deposit) before they are converted to withdrawable Real Money.
    • Wagering requirements, contribution percentages by game type, and any maximum bet per spin or game round will be clearly stated in the relevant promotion terms.
  3. Timeframes:
    • Bonuses and free spins are valid only for the period indicated in the offer (for example, 7 days from crediting) and will expire automatically thereafter.
    • If wagering requirements are not met within the stated timeframe, remaining Bonus Balance and associated winnings will be forfeited.
  4. Maximum winnings and conversion caps: The Operator may apply a cap on the maximum amount that can be converted from Bonus to Real Money and subsequently withdrawn. Any amount exceeding such cap may be forfeited in accordance with the promotion terms.

Prohibited Games and Actions

  • Game restrictions: Certain games or game categories may be excluded from Bonus play or may contribute at a reduced percentage to wagering requirements. A non-exhaustive list of excluded or restricted games will be made available in the Bonus terms or on the Website.
  • Betting patterns: The following actions may be considered Bonus abuse and are prohibited:
    • placing single or multiple Bets significantly higher than your average bet size after a large win and before fulfilling wagering requirements;
    • low-risk betting strategies to meet wagering requirements with minimal risk (e.g., betting on both red and black in roulette);
    • delaying game rounds (including free spins or bonus features) to a later time when no wagering is required or after switching from Real Money to Bonus funds; and
    • using multiple Accounts or collaborating with others to exploit bonuses.
  • Sanctions for abuse: Where the Operator reasonably suspects Bonus abuse or breach of these Terms, it may:
    • cancel active Bonuses and forfeit associated winnings;
    • confiscate funds obtained through abusive practices;
    • close or restrict the Player's Account; and
    • report fraudulent conduct to relevant authorities and payment providers.

Combining Promotions

  • No stacking by default: Unless expressly permitted, only one active Bonus may be held at any given time. Activating a new Bonus may result in the cancellation or expiry of the previous Bonus, including any associated wagering progress.
  • Sequence and priority: If multiple promotions are available, the order in which they may be used or combined will be determined by the Operator and explained in the specific promotion rules.
  • Discretionary offers: The Operator may grant personal or VIP offers subject to individual terms communicated to the Player, which will prevail over general Bonus Terms in case of conflict.

Regional Compliance Note: Bonus structures and marketing communications are designed to align with Canadian advertising and consumer protection standards, avoiding misleading statements and clearly displaying significant conditions.

Payments & Withdrawals

Deposits

  • Deposit methods: The Website supports a range of deposit methods suitable for Canadian Players, including but not limited to:
    • credit and debit cards processed via TechSolutions (CY) Group Limited or other authorised processors;
    • e-wallets and online payment services where available;
    • bank transfers and local payment solutions such as Interac (facilitated via licensed processors including entities associated with TechOptions Group B.V. where relevant); and
    • selected cryptocurrencies where permitted by the Operator and your local laws.
  • Limits and fees:
    • Minimum and maximum deposit amounts per transaction and per period will be displayed in the cashier section.
    • The Operator generally does not charge fees on deposits, but your bank or payment provider may apply fees or currency conversion charges, which are outside the Operator's control.
  • Use of funds: You agree to use deposited funds solely for placing Bets on the Website. The Operator may treat repeated deposits and withdrawals without material gaming activity as suspicious and may investigate or restrict such behaviour.

Withdrawals

  1. Verification requirements: Before processing any withdrawal, the Operator may carry out KYC checks and request documentation as outlined in the Account Registration section. Failure to provide requested documents may result in cancellation or delay of withdrawals.
  2. Withdrawal methods:
    • Withdrawals are typically processed via the same method and to the same account used for deposit, where technically feasible and in line with AML/CTF rules.
    • If the original deposit method does not allow refunds or withdrawals, alternative methods may be offered at the Operator's discretion.
  3. Limits and processing times:
    • Minimum and maximum withdrawal limits per transaction, day, week or month apply and are displayed in the cashier section.
    • The Operator aims to review and process withdrawal requests within a reasonable timeframe, typically within 0 - 72 hours after approval of all KYC checks. Actual receipt of funds depends on your payment provider and may take additional time.
  4. Pending and reversed withdrawals: While a withdrawal is pending, you may, subject to availability, cancel or adjust it via the cashier. Once processed, it cannot be reversed.

Refunds, Chargebacks and Bonus Funds

  • Refund policy:
    • Deposits are generally non-refundable once used for betting.
    • In exceptional circumstances, and only at the Operator's discretion, a refund of an unused deposit may be granted after appropriate checks. In such cases, all related Bonuses and winnings may be cancelled.
  • Chargebacks:
    • If you initiate a Chargeback, the Operator may suspend or close your Account, cancel pending withdrawals, and recover any unpaid amounts.
    • The Operator is entitled to charge you for all reasonable costs incurred in connection with Chargebacks, including bank fees and collection costs.
  • Bonus-related withdrawals:
    • Withdrawals from Bonus Balance are allowed only after fulfilment of applicable wagering and other conditions.
    • Attempted withdrawals in breach of Bonus Terms may lead to cancellation of Bonuses and forfeiture of associated winnings.

Regional Compliance Note: Payment processing is performed under Curaçao and Kahnawake licences and through EU/Canada-based billing agents, with AML/CTF controls consistent with Canadian financial crime standards.

Limitation of Liability

Operator's Obligations and Service Availability

  • Fairness and accuracy of results: The Operator undertakes to ensure that all games are operated fairly and that outcomes are determined by certified RNGs or legitimate live game mechanisms. Game results recorded by the Operator's systems shall be final and binding.
  • Service availability: The Operator endeavours to keep the Website and Services available on a continuous basis but does not guarantee uninterrupted or error-free operation. Maintenance, updates, security measures, or circumstances beyond the Operator's control may lead to temporary interruptions.

Exclusions of Liability

  • Technical issues and third-party failures: To the maximum extent permitted by applicable law, the Operator shall not be liable for:
    • any loss or damage arising from failures of telecommunications, internet connectivity, hardware, software or third-party systems outside the Operator's reasonable control;
    • delays, losses or errors in transmission of data, Bets or payments caused by network or system failures; or
    • any defect or malfunction in games supplied by third-party providers, provided that the Operator uses reasonable efforts to remedy such issues once identified.
  • Losses incurred by the Player: You acknowledge that:
    • gambling carries a financial risk and you may lose some or all of the funds deposited;
    • you are solely responsible for your gambling decisions and activities; and
    • the Operator shall not be liable for any losses you incur as a result of your own actions, including failure to use responsible gambling tools or ignoring warnings.
  • Indirect damages: The Operator shall not be liable for any indirect, consequential, incidental, punitive or special damages, including loss of profits, data, goodwill or business opportunities, arising out of or in connection with the use of the Website or Services.

Maximum Liability

  • Cap on compensation: Where the Operator is found liable to you in connection with a specific Bet, game round or transaction due to an error or breach of these Terms, the maximum compensation shall not exceed:
    • the amount actually staked in that Bet or game round; or
    • where the claim does not relate to a particular Bet, the lesser of your aggregate deposits made during the previous 30 days and CAD 5,000.
  • Non-excludable rights: Nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited under applicable law, including certain consumer protection rights available to Canadian residents.

Regional Compliance Note: Liability limitations are interpreted in accordance with mandatory Canadian consumer protection and contract laws applicable to cross-border online services.

Intellectual Property Rights

Ownership

  • Website content: All intellectual property rights in the Website and Services, including but not limited to text, graphics, logos, trademarks, trade names, software, databases, audio-visual content, and user interfaces, are owned by the Operator, its group companies, licensors or game providers.
  • Trademarks: "National Casino" and any associated logos, as used on national-ca.com for National Casino, are trademarks or registered trademarks of the Operator or its licensors. You do not acquire any rights in these marks by using the Website.

Permitted Use

  • Limited licence: The Operator grants you a limited, non-exclusive, non-transferable and revocable licence to access and use the Website and Services for personal, non-commercial entertainment purposes only, subject to these Terms.
  • Restrictions: You must not, without the prior written consent of the Operator:
    • copy, reproduce, distribute, publish, display, modify, create derivative works from, or publicly perform any part of the Website or its content;
    • decompile, reverse engineer, disassemble or otherwise attempt to derive the source code of the software used on the Website, except where such actions are expressly permitted by applicable law and only after notifying the Operator;
    • remove or alter any copyright, trademark or other proprietary notices; or
    • use any automated means (including bots, crawlers or scripts) to access, scrape or interact with the Website, except for standard search engine indexing where authorised.

Regional Compliance Note: Intellectual property protections apply under Curaçao, EU, Canadian and international laws and treaties; unauthorized use may give rise to civil or criminal liability.

Privacy & Data Protection

The Operator processes personal data of Users in accordance with its Privacy Policy, which forms an integral part of these Terms and is available at https://nationalcasino.com/ca/privacy-policy.

  • Scope of processing: Personal data may be collected and processed for purposes including account creation, KYC/AML compliance, payment processing, responsible gambling measures, customer support and marketing (where consent is given).
  • Data transfers: Your data may be transferred to and processed in jurisdictions outside Canada, including Curaçao, Cyprus and other EEA or non-EEA countries, subject to appropriate safeguards and in line with applicable data protection laws.
  • User rights: Your rights regarding access, correction, deletion, restriction, objection and data portability are described in the Privacy Policy, together with contact details for data protection-related queries.

Regional Compliance Note: Data processing for Canadian Users is aligned with international standards and with Canadian privacy principles, including transparency, purpose limitation and security safeguards.

Changes to Terms

Right to Amend

  • Updates: The Operator may amend these Terms from time to time to reflect changes in legal requirements, regulatory guidance, business operations, technological developments or Service offerings.
  • Version control: The latest version of these Terms, including the effective date, will be published on the Website and will supersede all prior versions.

Notification Procedure

  • User notification: Where material changes are made, the Operator will use reasonable means to inform Users, which may include:
    • email notifications to the address registered to your Account;
    • prominent banners or pop-up notices on the Website upon login; or
    • other reasonable electronic communication methods.
  • Acceptance of changes: Continued use of the Website or Services after the effective date of the updated Terms will constitute your acceptance of the changes. If you do not agree with the revised Terms, you must stop using the Services and may request closure of your Account.

Regional Compliance Note: Any changes will be implemented in a way that respects Canadian consumer protection standards, including clear communication of material amendments.

Termination & Suspension

Termination by the Player

  • Account closure request: You may request closure of your Account at any time by contacting customer support at [email protected] or, where available, via the account settings interface.
  • Remaining funds: Upon closure, any remaining Real Money Balance (subject to outstanding KYC checks, Bonus Terms and legal obligations) will be paid out to you using an available withdrawal method, unless prohibited by law or these Terms.

Suspension and Termination by the Operator

  1. Grounds for action: The Operator may suspend, restrict or terminate your Account, cancel Bets, withhold or confiscate funds and/or Bonuses if it reasonably believes that:
    • you have breached these Terms or any game or promotion rules;
    • you are underage or fail to meet eligibility requirements;
    • you have provided false, misleading or incomplete information;
    • you have engaged in fraud, collusion, money laundering, payment abuse, chargebacks or other unlawful or improper conduct;
    • you are located in or using the Services from a Restricted Jurisdiction; or
    • such action is required by law, regulatory obligations or instructions from competent authorities, including Curaçao or Kahnawake regulators.
  2. Procedure:
    • Where feasible, the Operator will notify you of the suspension or termination and the reasons for it via email or in-account notification.
    • You may be given an opportunity to provide explanations or supporting documents. The Operator will review the matter and may, at its discretion, reinstate the Account or uphold the decision.
  3. Treatment of funds:
    • If termination is due to breach of these Terms, unlawful activity or fraud, the Operator may withhold or confiscate some or all funds in your Account to the extent permitted by law and may offset any damages or costs incurred.
    • If termination is not attributable to misconduct (e.g., voluntary closure or regulatory changes), the Operator will pay out any lawful Real Money Balance after necessary checks.

Regional Compliance Note: Account closures and fund handling are carried out consistently with licence obligations and Canadian consumer protection expectations, including fair treatment and appropriate communication.

Governing Law & Jurisdiction

Applicable Law

  • Primary governing law: These Terms and any disputes arising out of or in connection with your use of the Website shall be governed by and construed in accordance with the laws of Curaçao, without prejudice to mandatory consumer protection provisions of the laws of your Canadian province or territory of residence.
  • Licence-related rules: To the extent Services are provided under the Kahnawake Gaming Commission licence 00867 held by TechOptions Group B.V., relevant Kahnawake regulations may also apply to your relationship with the Operator.

Dispute Resolution

  1. Internal complaint process:
    • If you have a complaint, you should first contact customer support at [email protected], providing a clear description of the issue and all relevant details.
    • The Operator will acknowledge receipt and aim to resolve your complaint within a reasonable timeframe.
  2. Escalation to alternative dispute resolution ("ADR"):
    • If you are not satisfied with the outcome of the internal complaint process, and if your complaint relates to activities under the Curaçao licence 8048/JAZ2017-067 (Antillephone N.V.), you may escalate the complaint to the relevant ADR/complaints body, currently reachable via https://gaminglicences.com or email [email protected], as indicated by the licensing authority.
    • Where your dispute falls under the oversight of the Kahnawake Gaming Commission, you may also refer to its interactive gaming complaint procedures as described at https://gamingcommission.ca/interactive-gaming/.
  3. Court jurisdiction: Subject to any mandatory rights you may have as a consumer under Canadian law and any applicable ADR schemes, any legal proceedings shall be brought before the competent courts of Curaçao. You may also have the right to bring proceedings in the courts of your province or territory of residence where this is mandated by local law.

Regional Compliance Note: These jurisdiction and dispute provisions are intended to respect both the Operator's licensing framework and the mandatory protections afforded to Canadian consumers.

Contact Information

Customer Support

  • Email: For general and account-related queries, complaints or responsible gambling assistance, contact:
  • Website: Official Website for Canadian Users:
    • https://national-ca.com
  • Phone: No dedicated support phone number is currently specified; communication is primarily via email and on-site support tools where available.

Legal and Corporate Contacts

  • Operator (core operations):
    • TechSolutions Group N.V.
    • Registered address: Dr. H. Fergusonweg 1, Curaçao
    • Registration number: 144920
  • Billing and payment agent (fiat processing including CAD):
    • TechSolutions (CY) Group Limited
    • Address: Parthenonos 5, Flat 103, 2020 Nicosia, Cyprus
    • Registration number: HE 377018
  • Kahnawake licence holder (related entity):

For privacy-related inquiries, legal notices or formal correspondence, you may use the above Operator contact details, clearly indicating the nature of your request in the subject line.

Regional Compliance Note: Canadian Users are encouraged to consult external responsible gambling resources such as https://responsiblegambling.org for additional support and information on safer play.