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Contact National Casino Support

If you need assistance while using the services of National Casino on national-ca.com, you can contact our support team through the secure contact form below or by using the additional contact channels listed in this section.

When you contact us, please provide your full name, a valid email address, and a clear description of your question or issue. This information helps our team verify your account (where applicable), protect your privacy, and respond to your request accurately and efficiently.

Primary Support Channels

  • Email support (recommended): For account-related questions, technical issues, payment inquiries, and complaints, you can contact us at [email protected]. This address is the main support contact for National Casino.
  • General inquiries: For non-account and non-urgent questions about National Casino or the services offered on national-ca.com, you may write to [email protected].
  • Online contact form: You may also use the contact form provided below on this page. Ensure that you enter a correct and accessible email address so that we can send you a response.
  • Live chat: Where available, live chat is accessible after login via the help or support icon on the site interface and is generally the fastest way to obtain real-time assistance.

Response Times and Availability

We aim to reply to all written inquiries (email and contact form) within one business day. In many cases, responses will be provided sooner, depending on the complexity of the request and current support volumes.

Support services for National Casino are provided on a 24/7 basis. This means that you can submit a request at any time; however, more complex issues (for example, detailed transaction reviews or responsible gambling limit changes) may require additional processing time, and you may be informed if further investigation is needed.

Operator and Corporate Contact Details

The services offered under the National Casino brand on national-ca.com are operated by TechSolutions Group N.V. and supported by related entities for billing and licensing purposes. These entities are not customer walk-in locations but may be used for formal written correspondence, where applicable.

  • Operating company: TechSolutions Group N.V., registration number 144920, registered address: Dr. H. Fergusonweg 1, Curaçao.
  • Billing agent for certain fiat payments (including CAD credit card processing): TechSolutions (CY) Group Limited, registration number HE 377018, registered address: Parthenonos 5, Flat 103, 2020, Nicosia, Cyprus.
  • Licensing information (offshore and Canadian-focused):
    • Curacao license number 8048/JAZ2017-067 issued by Antillephone N.V. to TechSolutions Group N.V., covering online casino and live dealer operations (assumed active through 2026).
    • Kahnawake Gaming Commission interactive gaming license number 00867 held by TechOptions Group B.V., used to support access to the Canadian market and certain payment methods such as Interac (assumed active through 2026).

If you need to send formal written correspondence regarding the operation of National Casino that cannot be resolved through customer support, you may address your letter to TechSolutions Group N.V. at the Curaçao address stated above, clearly indicating your full name, username, contact information, and a detailed description of your concern.

Dispute Resolution and Regulatory Contacts

Before escalating any complaint to a regulatory body or alternative dispute resolution (ADR) service, you must first contact our support team and allow us a reasonable opportunity to investigate and respond. When submitting a complaint to National Casino, please:

  1. Contact us via [email protected] or the contact form below, describing the issue, the date and time of the relevant events, and any supporting evidence (such as screenshots or transaction IDs).
  2. Retain copies of all communications exchanged with our support team, as these may be requested by regulators or ADR providers if your complaint is escalated.
  3. Allow sufficient time for our internal review. Complex matters may require additional internal checks, and we will inform you if more time is needed.

If, after following our internal complaint procedure, you believe that your issue has not been resolved fairly and in line with the applicable terms and conditions, you may, depending on the basis of your account and the relevant license, be entitled to escalate the matter to an external body. In particular:

  • Curacao eGaming / Antillephone N.V. related queries: Some complaints relating to the operations under license 8048/JAZ2017-067 may be referred to the Curacao complaints service, typically via the ADR or compliance contact listed at https://gaminglicences.com. The contact email often used for such matters is [email protected]. You should follow the instructions and complaint submission process provided on that website.
  • Kahnawake Gaming Commission (KGC) related queries: Where your account or activity falls under the oversight of the Kahnawake Gaming Commission, you may find information about license 00867 and complaint options via the interactive gaming section of the KGC website at https://gamingcommission.ca/interactive-gaming/. Any escalation to KGC should normally be made only after our own complaint process has been completed.

Any escalation to a regulator or ADR body should be honest, accurate, and supported by evidence. Submitting misleading or incomplete information may affect the handling of your complaint.

Responsible Gambling and Help Resources

For assistance related specifically to responsible gambling, limit setting, self-exclusion, or concerns about problem gambling, you may contact our support team via the usual channels and clearly indicate that your request involves responsible gambling measures. Our team will treat such requests with priority and sensitivity.

In addition to contacting National Casino, Canadian players may consult independent resources such as https://responsiblegambling.org for tools, educational materials, and links to local support services. These external resources are separate from National Casino and operate under their own policies and terms.

Privacy and Use of Your Contact Information

When you contact National Casino through email, live chat, or the contact form on national-ca.com, we will process the personal data you provide (including your contact details and any information contained in your message) in accordance with our Privacy Policy. For detailed information on how your data is collected, stored, and used, please refer to the Privacy Policy available at https://nationalcasino.com/ca/privacy-policy.

By submitting the contact form or sending us an email, you consent to us using the supplied information to:

  • Respond to your request and, where necessary, verify your identity or account;
  • Investigate and resolve technical, transactional, or account-related issues;
  • Fulfil any legal or regulatory obligations, including record-keeping and reporting duties where required by applicable laws and licensing conditions through 2026.
You should not include unnecessary sensitive information (such as full payment card numbers or personal identification numbers) in your written communications. If such information is required for verification, our support team will guide you on the safest method to provide it.

Important Legal Notices for Canadian Users

  • Jurisdictional considerations: The availability and use of the National Casino services on national-ca.com are subject to the laws and regulations applicable to you as a player in your province or territory of residence in Canada, as well as to the licensing frameworks described above. By contacting us, you acknowledge that communications may relate to services operating under Curacao and/or Kahnawake licenses, and that we may not be authorized in all Canadian provinces.
  • No legal or financial advice: Information provided by our support team is intended to explain our services, terms, and procedures, but does not constitute legal, financial, or tax advice. Where you need advice of that nature, you should consult an independent professional in your jurisdiction.
  • Language and records: Communications with support for National Casino are generally conducted in English. For quality assurance and regulatory compliance, certain communications (including via live chat or email) may be recorded or stored in accordance with applicable data protection rules and our Privacy Policy.

Using the Contact Form

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly (where telephone support is made available in your region). Our team is available 24/7 to ensure your questions are addressed without undue delay, subject to any technical or regulatory limitations.