Responsible Gaming

Responsible gaming at National Casino on the national-ca.com platform is based on a simple principle: gambling must remain a form of entertainment, never a way to solve financial or personal problems. The goal of this page is to help you approach casino games consciously, understand the risks involved, and make informed decisions about your play. If you ever feel that gambling is no longer fun or is starting to create difficulties in your life, National Casino is committed to providing clear tools, information, and access to professional support so you can regain control or stop playing altogether.

Risk Awareness

Gambling always involves financial and psychological risks. Understanding the early signs of problematic gambling can help you act before serious harm occurs.

Possible signs of gambling problems

• Increasing time and money spent: You gamble more frequently, for longer sessions, or with higher stakes than you originally planned.
• Preoccupation with gambling: You often think about the next session, plan how to get money to gamble, or relive past wins/losses when you are not playing.
• Chasing losses: You continue to bet in an attempt to recover money you have already lost, even when this leads to more losses.
• Ignoring responsibilities: You neglect work, study, family, or social obligations because of gambling.
• Financial problems: You borrow money, use funds intended for bills or essentials, or hide financial information from loved ones.
• Emotional impact: You feel guilt, anxiety, irritability, or depression linked to your gambling activity.
• Loss of control: You try to stop or cut down but find it very difficult to do so.

Self-assessment questions

Consider the following statements and answer "yes" or "no" to yourself:

• 1. I sometimes spend more money on National Casino than I can afford to lose.
• 2. I have tried to reduce or stop gambling but have found it hard to stick to my decision.
• 3. I gamble to escape problems, stress, or unpleasant emotions.
• 4. I have lied to family or friends about how much or how often I gamble.
• 5. I have borrowed money or used credit to continue gambling.
• 6. My gambling has caused conflicts at home, at work, or with friends.
• 7. I feel restless or irritable when I cannot gamble.

If you answered "yes" to one or more of these statements, we strongly encourage you to use the responsible gaming tools described below and to contact professional support services listed on this page.

Limits & Tools

National Casino on national-ca.com provides configurable player-protection tools to help you manage your activity in line with Canadian responsible gambling best practices. These tools are available in your personal account and may be adjusted within safe parameters set by the operator.

Deposit limits (daily, weekly, monthly)

1. Access your profile: Log in to your account at national-ca.com and go to the "Profile" or "Account" section.
2. Open responsible gaming settings: Select the "Responsible Gaming" or "Limits" tab (naming may vary slightly in the interface).
3. Choose limit type: You will see options to set:
   • Daily deposit limit (24-hour period)
   • Weekly deposit limit (7-day period)
   • Monthly deposit limit (30-day period)
4. Enter the amounts: Type the maximum CAD amount you are prepared to deposit within each chosen period (for example: daily CAD 50, weekly CAD 150, monthly CAD 500). Choose realistic amounts that you can afford to lose without affecting your essential expenses.
5. Confirm the limit: Save or confirm your new limits. In many cases, decreases take effect immediately, while increases may be subject to a cooling-off period and additional confirmations.

Important: Once your deposit limit is reached for the relevant period, you will not be able to deposit more until the period resets. This tool does not guarantee profit or prevent all losses but is designed to help you keep your spending under control.

Time limits and session management

You may also set restrictions related to time spent gambling:

• Session reminders: In your "Responsible Gaming" settings, you can enable on-screen notifications that appear after a specified duration (e.g., every 30, 60, or 120 minutes) to inform you how long you have been playing and how much you have staked or lost during the session.
• Session time limits: Where available, you can specify a maximum continuous play time (for example, 60 or 120 minutes). When this limit is reached, you will be automatically logged out or prompted to end the session.

Short breaks ("Time-Out")

If you want to pause your play for a short period without closing your account, you can apply a Time-Out:

1. Log in and open "Account" > "Responsible Gaming" > "Time-Out" or "Cooling-Off".
2. Select the desired duration (typically 24 hours, 48 hours, or 72 hours, and sometimes up to several weeks).
3. Confirm your choice. During the Time-Out:
   • You will not be able to place bets or make deposits.
   • You may be prevented from receiving marketing communications related to bonuses or promotions.

After the Time-Out period ends, access is usually restored automatically. If you feel that short breaks are not sufficient, please consider using the self-exclusion measures described below.

Self-Exclusion

Self-exclusion is a stronger protective measure intended for players who feel that they are at serious risk of harm or already experiencing gambling-related problems. National Casino supports both temporary and permanent self-exclusion.

How to apply self-exclusion

1. Access the self-exclusion section:
   • Log in to your account on national-ca.com.
   • Go to "Account" or "Profile".
   • Select "Responsible Gaming" and then "Self-Exclusion" or "Account Closure".
2. Choose the self-exclusion period: You can typically select:
   • Short-term exclusion (e.g., 6 months, 1 year, 2 years)
   • Long-term or indefinite exclusion
   • Lifetime exclusion (irreversible, subject to operator policy)
3. Confirm your decision:
   • Read the on-screen explanation of the consequences carefully.
   • Tick the required confirmation boxes and press "Confirm" or "Submit".
   • In some cases, additional confirmation by e-mail to [email protected] may be required.
4. Contact support if needed: If you cannot access the "Self-Exclusion" section or wish to request a lifetime exclusion, contact the support team at [email protected] and clearly state your request for self-exclusion and the desired period.

Consequences of self-exclusion

• Account access: You will not be able to log in, place bets, or make deposits during the exclusion period.
• Marketing communications: National Casino will take reasonable steps to stop sending you promotional materials related to gambling.
• Existing balance: Where legally and contractually permitted, any remaining real-money balance at the time of exclusion may be withdrawn upon request, subject to identity verification, anti-money laundering checks, and the Terms & Conditions of national-ca.com. Bonus funds may be forfeited in line with applicable bonus rules.
• Early lifting: As a harm-minimization measure, early revocation of self-exclusion is generally not allowed. Requests to resume gambling before the end of a fixed exclusion period may be refused.
• Permanent or lifetime exclusion: If you select a lifetime self-exclusion, the operator will treat this as a long-term, normally irreversible decision. Only in exceptional circumstances, and where allowed by law and internal policies, may a thorough review be considered after an extended minimum period and with formal written consent.

Note for Canadian players: Self-exclusion on national-ca.com applies only to your account with this operator (TechSolutions Group N.V. / related entities). It does not automatically exclude you from land-based casinos, provincial lottery sites, or other private online operators in Canada. Please also consider provincial or third-party self-exclusion schemes where available.

Support Resources

National Casino strongly recommends that players in Canada who experience or suspect gambling-related harm contact specialized organizations and professionals. Support is confidential, non-judgmental, and often free of charge.

Local support resources for players in Canada

Below are examples of recognized Canadian resources. Availability, hours, and services may vary by province and territory; you should verify details directly with the respective service.

• Canada-wide information and resources:
  • Responsible Gambling Council (RGC) - education and support resources Website: responsiblegambling.org Languages: English and French resources available online.
• Ontario:
  • ConnexOntario - Problem Gambling Helpline Phone (toll-free): 1-866-531-2600 Text: 247247 (within Ontario) Website: connexontario.ca Hours: 24/7 Languages: English (access to interpreters for many other languages).
• British Columbia:
  • Gambling Support BC Phone: 1-888-795-6111 Website: gamblingsupportbc.ca Hours: 24/7 phone support; online services vary Languages: English; interpreter services may be available.
• Alberta:
  • Alberta Health Services - Addiction Helpline Phone: 1-866-332-2322 Website: albertahealthservices.ca (search "Addiction Helpline") Hours: 24/7 Languages: English; access to translation services may be available.
• Quebec:
  • Info-Social 811 (gambling and other psychosocial issues) Phone: 811 (within Quebec) Website: quebec.ca (search "jeu de hasard et d'argent") Hours: 24/7 Languages: French and English.
• Other provinces and territories:
  • Most provincial health authorities in Canada provide addiction and problem gambling support lines. We encourage you to consult your local health authority or government website for current information specific to your province or territory.

International support organizations

Self-exclusion schemes and blocking tools

• National and regional online self-exclusion schemes (examples):
  • UK - GAMSTOP: Centralized online self-exclusion scheme for operators licensed by the UK Gambling Commission. Website: gamstop.co.uk.
  • Spain - RGIAJ: State-run Registry of Interdictions of Access to Game (Registro General de Interdicciones de Acceso al Juego). Information available through the Spanish gambling regulator (DGOJ).
  • Other countries: Many jurisdictions have similar national registers or regional schemes. If you reside or later relocate to such a jurisdiction, you may consider registering there as an additional protective step.
• Device and internet blocking applications:
  • Gamban: Software that blocks access to gambling websites and apps across devices. Website: gamban.com.
  • BetBlocker: Free blocking software for gambling sites, available for multiple platforms. Website: betblocker.org.
  • These tools operate independently of National Casino and may help prevent access to a wide range of gambling services, not only national-ca.com.

Family and carers

Family members and friends affected by someone else's gambling can seek confidential support through specialized services, as outlined in the "Help for Family" section below. Many international organizations, including those listed above, provide guidance and dedicated resources for loved ones.

Confidentiality notice: When you contact external support services, National Casino does not receive information about your communication. Your interaction with those organizations is confidential and managed under their own privacy and data protection policies.

Help for Family

Problem gambling affects not only the player but also relatives, partners, and friends. If you are concerned about someone's gambling on national-ca.com or elsewhere, you are entitled to support and information.

How to talk to a person about their gambling

• Choose an appropriate moment: Talk when the person is sober, calm, and not currently gambling.
• Use non-judgmental language: Focus on specific behaviours and their impact ("I feel worried when...") rather than accusations ("You never...", "You always...").
• Express concern, not blame: Emphasize that you care about their wellbeing and want to help, not punish.
• Encourage, do not control: Suggest professional help and self-exclusion as options, but understand that the person must ultimately decide to seek help.
• Set clear boundaries: Protect your own finances and mental health. It is acceptable to refuse to lend money to cover gambling debts.

Support for family members

Specialized services offer assistance for people affected by someone else's gambling:

• Gam-Anon: A fellowship for relatives and friends of problem gamblers. Website: gam-anon.org - information about meetings and online resources.
• Online forums and chats:
  • Gambling Therapy forums (section for family and friends): gamblingtherapy.org.
  • Many Canadian provincial health websites include links to local family support groups and counselling services.
• Professional counselling: Psychologists, psychotherapists, and social workers with addiction experience can help both the gambler and relatives to manage stress, set boundaries, and develop coping strategies.

Recommended next steps for concerned relatives

1. Collect information about problem gambling and available help in your province (see "Support Resources" above).
2. Talk to the person and encourage them to:
   • Use deposit limits and Time-Out tools.
   • Request self-exclusion from National Casino through national-ca.com or by e-mail to [email protected].
   • Contact a professional helpline or therapist.
3. Seek support for yourself even if the person refuses help. Your wellbeing is equally important.
4. In emergencies (e.g., risk of self-harm), contact local emergency services or crisis lines immediately.

Operator's Commitment

National Casino, operated for Canadian players through the national-ca.com platform by TechSolutions Group N.V. and related entities, is committed to promoting responsible gambling in accordance with applicable laws, licence conditions (including those of Curaçao and Kahnawake where relevant), and recognized industry standards.

Internal risk checks and monitoring

The operator may implement a range of internal measures designed to identify potential risk patterns, including but not limited to:

• Behavioural analysis: Automated systems may review account activity, such as unusually high deposit frequencies, rapid escalation of stakes, long uninterrupted sessions, or repeated attempts to deposit after declined transactions.
• Age and identity verification: Know-Your-Customer (KYC) procedures help prevent underage gambling and protect against identity misuse.
• Source-of-funds and affordability checks: In some circumstances, the operator may request additional documentation to better understand whether your level of gambling appears sustainable and consistent with responsible play.
• Automated warnings: Pop-up messages or e-mails may be triggered to remind players of available tools when risk indicators are detected.

When support may contact you

Support or compliance staff may proactively reach out to you if certain risk thresholds are met, for example:

• Significant increase in deposit or loss levels within a short period.
• Repeated use of the "Reverse Withdrawal" function (where offered) combined with high losses.
• Requests to lift or shorten previously applied limits or self-exclusion periods, where such changes are allowed.
• Statements or behaviours indicating distress, loss of control, or potential harm.

In such cases, the operator may:

• Inform you of available responsible gaming tools (limits, Time-Outs, self-exclusion).
• Temporarily restrict your account (for example, by limiting deposits or betting) while clarifying your situation.
• Recommend contacting external support services and, in serious cases, apply self-exclusion unilaterally to protect you from further harm, in line with the Terms & Conditions and applicable laws.

Data protection and privacy: Any use of personal data for responsible gaming and risk assessment purposes is carried out in accordance with the Privacy Policy available at https://nationalcasino.com/ca/privacy-policy and applicable data protection legislation.

Updates

National Casino may update this Responsible Gaming page from time to time to reflect changes in legal requirements, licensing conditions, industry best practices, or internal procedures.

• Notification methods:
  • Publication of the revised text on this page at national-ca.com.
  • Informational banners or pop-up notices on the website or within your account area.
  • E-mail notifications to the address associated with your account where the changes are material and where such communication is required or considered appropriate.
• Responsibility to review: By continuing to use the services after changes take effect, you acknowledge that you have read and understood the updated version. We encourage you to review this page regularly.

Last updated: 06 November 2026

Contact & Feedback

If you have any questions, concerns, or suggestions regarding responsible gaming at National Casino, or if you wish to request help in applying limits or self-exclusion, you may contact us using the details below.

• E-mail (Responsible Gaming / Support): [email protected]
• E-mail (General enquiries): [email protected]
• Website: https://national-ca.com

Feedback and self-control requests

You can submit responsible gaming requests and feedback through:

• In-account contact form: After logging in, go to "Support" or "Contact Us" in your account menu on national-ca.com and select "Responsible Gaming" as the subject (where available). Provide details of your request (for example, "reduce my daily deposit limit to CAD 50", "apply 6-month self-exclusion", or "I would like information on support services").
• E-mail request: Send an e-mail to [email protected] clearly describing:
  • Your full name and registered e-mail address.
  • Your request (e.g., change of limits, Time-Out or self-exclusion, information about tools).
  • Whether you want the measure to be temporary or permanent.

National Casino will handle your request as soon as reasonably possible and may ask for additional information to ensure that your instructions are clear, lawful, and in your best interest from a responsible gaming perspective.